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Refund Policy

For all home decor all sales are final. Apparel items can be exchanged. You must contact us WITHIN 7 days of receipt for an exchange. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to send us your order number when communicating with us.

To start a return, you can contact us at hello@cloakandlinen.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@cloakandlinen.com.


Damages and issues
Please inspect your order upon reception and contact us immediately (with 72 hours) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned such as personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We do not offer refunds but we do offer store credit.